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German rusky
Sauna suchen

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Return shipment

Dear customer
We'll highly appreciate your cooperation in order to speed up the processing of your warranty claim / return shipment.

Your personal data will be only used for the processing of your service case and will not be disclosed to any third party.

Your contact information:






Product information:






Please fill in the following form to narrow down the problem and,
allow us to identify the fault and assist you faster.
Please notice that by return deliveries with incomplete RMA form we will not be able to process your claim.

Product group

(please select)

Sauna heaters

Transportation damages:

Is the packaging damaged?
YesNo

Have you indicated the damage(s) on the delivery notice?
YesNo


Could you find any further visible damages?

On the inner packaging?
YesNo

On the product itself?
YesNo

Commissioning:

Were you able to successfully commission the product?
YesNo

Were the control unit and sauna heater installed and connected by a qualified electrician?
YesNo

Please supply the proof of such installation (e.g. invoice for installation services).

Fault after commissioning:

Sauna heater doesn't heat up / heating elements do not glow.
YesNo

Vaporizer (by Bi-O heaters and controls) does not switch on or off.
YesNo

Low water level alarm (by Bi-O heaters and control) does not function.
YesNo

Vaporizer tank (by Bi-O heaters) appears to have a leak.
YesNo

Others:

Please specify the model of the sauna control unit used with the sauna heater.

Sauna control unit

Transportation damages:

Is the packaging damaged?
YesNo

Have you indicated the damage(s) on the delivery notice?
YesNo


Could you find any further visible damages?

On the inner packaging?
YesNo

On the product itself?
YesNo

Commissioning:

Were you able to successfully commission the product?
YesNo

Were the control unit and sauna heater installed and connected by a qualified electrician?
YesNo

Please supply the proof of such installation (e.g. invoice for installation services).

Fault after commissioning:

Display does not function.
YesNo

Control unit does not respond to any command.
YesNo

Sauna heater doesn't heat up / heating elements do not glow.
YesNo

Vaporizer (by Bi-O heaters and controls) does not switch on or off.
YesNo

Low water level alarm (by Bi-O heaters and control) does not function.
YesNo

Others:

Please specify the model of the sauna heater used with the control panel.

Was there any error message on the display? If yes, which one?

Colour light systems

Transportation damages:

Is the packaging damaged?
YesNo

Have you indicated the damage(s) on the delivery notice?
YesNo


Could you find any further visible damages?

On the inner packaging?
YesNo

On the product itself?
YesNo

Commissioning:

Were you able to successfully commission the product?
YesNo

Was the product installed and connected by a qualified electrician?
YesNo

Please supply the proof of such installation (e.g. invoice for installation services).

Fault after commissioning:

One or more fluorescent tubes does (do) not light up.
YesNo

The unit does not respond to any command.
YesNo

Infrared equipment

Transportation damages:

Is the packaging damaged?
YesNo

Have you indicated the damage(s) on the delivery notice?
YesNo


Could you find any further visible damages?

On the inner packaging?
YesNo

On the product itself?
YesNo

Commissioning:

Were you able to successfully commission the product?
YesNo

Was the product installed and connected by a qualified electrician?
YesNo

Please supply the proof of such installation (e.g. invoice for installation services).

Fault after commissioning:

Control unit: display does not function.
YesNo

Control unit does not respond to any command.
YesNo

IR radiator (radiator or heating foil) does not heat up.
YesNo

Cabin light does not function.
YesNo


Fault description:

 

  

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